Shipping, Returns & Refunds
Have a question about shipping or returns? Don’t hesitate to contact us.
Shipping
We ship worldwide. All shipping fees and transit times are calculated at checkout.
Additional charges may be applied depending on box dimensions, weight, or delivery location. Please refer to our shipping cost calculator during checkout.
Shipping Rates
| Order value | Shipping cost |
|---|---|
| CAD $0.00–$24.99 | $5.00 CAD Flat rate |
| CAD $25.00–$49.99 | $10.00 CAD Flat rate |
| CAD $50.00–$99.99 | Varies (calculated at checkout) |
| CAD $100.00 and up | Free shipping |
Delivery and handling times
We work hard to process orders Monday through Friday and most orders are processed for fulfillment within 24 hours of receipt (excluding holidays).
For delivery times, please refer to the times below as they are a good indicator of how long it takes a package to arrive.
| Local order (Greater Montreal) | 1 - 3 business days |
| Regional order (Province of Québec) | 2 - 5 business days |
| National order (Rest of Canada) | 2 - 7 business days |
Returns
30-day return policy
If, for a reason or another, you wish to return your product, Sendit Gear will reimburse you for up to 30 days following your purchase. The product has to be in brand new condition in order to be returned.
Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions.
The product must be in perfect condition
In order for Sendit Gear to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. If your item does not meet these requirements, it will be shipped back to you, at your expense.
Bike apparel must be clean, odour-free and without any pet hair.
Exchanges/Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@senditgear.com
The customer is responsible for the return
If you choose to return an item, the incurred fees are not covered by Sendit Gear. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees.
Shipping a return
To return your product, you should mail your product to:
5875 rue Kieran
Saint-Laurent, QC H4S 2B5
Canada
Gift cards
Gift cards are not refundable or redeemable for cash, cheque or credit. This applies for traditional, virtual and promotional gift cards.
Refunds on products bought with gift cards (traditional, virtual, and promotional) will be refunded to a gift card only.
The value of gift cards will not be replaced if lost, stolen or used without permission.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.